1. Order Cancellation Policy

1.1 Cancellation Before Order Processing

Customers may request cancellation of an order within a working day of order confirmation, provided the order has not entered production, packaging, labeling, or dispatch stages.

1.2 Custom & Private Label Orders

Orders involving:

• Private Label Packaging
• Customized Branding
• Special Product Formulations
• Custom Printing or Packaging Materials

Cannot be cancelled once production or procurement activities have commenced. Any cancellation request after this stage may incur charges covering raw materials, packaging materials, production costs, and administrative expenses already incurred.

1.3 Cancellation After Dispatch

Once an order has been shipped, dispatched, or handed over to a logistics provider, cancellation requests will not be accepted.

2. Return Eligibility

Due to the nature of food and agricultural products, returns are accepted only under specific circumstances.

Returns may be approved in the following cases:

✓ Damaged Products

Products received in a damaged, broken, leaking, contaminated, or compromised condition due to transportation or handling.

✓ Incorrect Product Delivery

Products delivered differ from the items specified in the purchase order, invoice, or sales agreement.

✓ Manufacturing Defects

Products found to have manufacturing defects, quality deviations, or non-conformance to agreed specifications.

✓ Short Shipment

The quantity received is less than the quantity stated in the shipping documents and invoice.

✓ Packaging Issues

Products received with damaged seals, torn packaging, broken cartons, or tampered packaging.

3. Non-Returnable Items

Returns, exchanges, or refunds will not be accepted under the following circumstances:

• Change of mind after purchase.
• Customer ordering incorrect products or quantities.
• Products improperly stored after delivery.
• Natural variations in agricultural commodities.
• Minor packaging wear that does not affect product quality.
• Products consumed, partially used, or repackaged by the customer.
• Claims raised after the stipulated reporting period.
• Delays caused by customs authorities, port congestion, force majeure events, or third-party logistics providers.

4. Inspection & Claim Reporting

Customers must inspect shipments immediately upon receipt.

Any claim regarding:

• Damage
• Quality concerns
• Quantity discrepancies
• Wrong product delivery

Must be reported within:

• Domestic Orders: Within 3 working days of delivery.
• International Orders: Within 7 working days of delivery.

Claims submitted beyond these periods may not be eligible for review.

5. How to Submit a Return or Refund Request

To initiate a claim, please contact our Customer Support Team and provide:

Required Information

• Order Number
• Invoice Number
• Product Name
• Batch/Lot Number (if applicable)
• Detailed description of the issue

Clear photographs of:

• Outer packaging
• Inner packaging
• Product condition
• Shipping labels

• Supporting videos (if applicable)

Incomplete documentation may delay the evaluation process.

6. Investigation & Resolution Process

Upon receiving a claim:

1. Our Quality Assurance Team will review the submitted evidence.
2. Additional information or product samples may be requested.
3. The claim will be evaluated against agreed product specifications and sales terms.
4. A resolution decision will generally be communicated within 5–7 business days.

The company’s decision after investigation shall be final and binding.

7. Refund Policy

If a claim is approved, one of the following remedies may be offered:

Full Refund

Applicable where products are unusable, severely damaged, or materially non-compliant.

Partial Refund

Applicable where only part of the shipment is affected.

Product Replacement

Replacement of damaged, defective, or incorrect items subject to stock availability.

Credit Note

Store credit or account credit applicable to future purchases.

Refunds will be processed through the original payment method wherever feasible.

8. Refund Processing Timeline

Approved refunds are generally processed within:

• Domestic Transactions: 3–5 business days
• International Transactions: 5–7 business days

Actual credit timelines may vary depending on banks, payment gateways, and financial institutions.

9. Return Shipping Costs

Company Responsibility

Aryavrat Global Ventures Pvt. Ltd. will bear return shipping expenses when:

• Wrong products were supplied.
• Products are confirmed defective.
• The issue resulted from our operational error.

Customer Responsibility

Customers shall bear return shipping costs when:

• The return is requested for reasons not attributable to the company.
• Product handling or storage after delivery caused the issue.
• The claim is not validated after investigation.

No return shipment should be initiated without prior written approval from our team.

10. Force Majeure

Aryavrat Global Ventures Pvt. Ltd. shall not be liable for delays, damages, losses, or inability to fulfill refund or replacement obligations caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Pandemics
• Government restrictions
• Customs delays
• Port congestion
• War, civil unrest, or transportation disruptions

11. Limitation of Liability

Under no circumstances shall Aryavrat Global Ventures Pvt. Ltd.’s liability exceed the invoiced value of the affected products.

The company shall not be liable for indirect, consequential, incidental, or special damages, including loss of profits, business interruption, or reputational losses.

12. Contact Information

For cancellations, returns, refunds, or product-related concerns, please contact:

Aryavrat Global Ventures Pvt. Ltd.

📧 Email: info@aryavratglobalventures.com
🌐 Website: www.aryavratglobalventures.com

Our customer support team will assist you promptly and professionally.