1. ORDER PROCESSING & CONFIRMATION

1.1 Order Acceptance

All orders are subject to:

• Receipt of confirmed Purchase Order (PO)
• Agreement on commercial terms
• Payment confirmation as per agreed terms
• Availability of inventory and production capacity
• Completion of all regulatory and compliance requirements

1.2 Processing Time

Processing timelines begin after payment confirmation and final approval of packaging artwork, specifications, and contractual documents.

1.3 Production Lead Time

Lead times may vary depending on:

• Product category
• Order quantity
• Packaging requirements
• Seasonal demand
• Regulatory certifications
• Destination country requirements

2. SHIPPING METHODS

We provide multiple shipping solutions to meet varying budget and delivery requirements.

2.1 Sea Freight

Suitable for large-volume international shipments.

Full Container Load (FCL)

• Dedicated container for a single buyer
• Lower transportation cost per unit
• Better cargo security

Less than Container Load (LCL)

• Shared container space
• Ideal for smaller orders
• Cost-effective for limited quantities

Estimated Transit Time: 15–45 Days

2.2 Air Freight

Recommended for:

• Urgent orders
• High-value cargo
• Time-sensitive deliveries

Estimated Transit Time: 3–10 Days

2.3 Express Courier Services

Suitable for:

• Product samples
• Documents
• Small consignments
• Trial shipments

Estimated Transit Time: 2–7 Days

Courier partners may include DHL, FedEx, UPS, Shiprocket, EMS, and other internationally recognized logistics providers.

2.4 Multimodal Transportation

Where applicable, shipments may be transported using a combination of:

• Road Freight
• Rail Freight
• Air Freight
• Ocean Freight

to optimize cost and delivery efficiency.

3. INCOTERMS® 2020

We operate under internationally recognized Incoterms® 2020.

EXW (Ex Works)

Seller Responsibilities:

• Goods made available at seller’s premises.

Buyer Responsibilities:

• Loading & Unloading
• Inland transportation
• Export clearance
• International freight
• Insurance
• Import clearance

FOB (Free On Board)

Seller Responsibilities:

• Production and packing
• Export documentation
• Customs clearance on origin port
• Loading goods onto vessel

Buyer Responsibilities:

• Ocean freight
• Marine insurance
• Destination charges
• Import clearance

CIF (Cost, Insurance & Freight)

Seller Responsibilities:

• Export customs clearance
• Freight charges
• Marine insurance
• Transportation to destination port

Buyer Responsibilities:

• Import duties and taxes
• Destination handling charges
• Local transportation

CFR (Cost & Freight)

Seller pays:

• Freight charges up to destination port

Buyer pays:

• Marine insurance
• Import-related charges

DAP (Delivered At Place)

Seller arranges:

• Transportation to agreed destination

Buyer responsible for:

• Import duties
• Taxes
• Customs clearance

DDP (Delivered Duty Paid)

Seller assumes maximum responsibility including:

• Transportation
• Customs clearance
• Import duties
• Taxes

Availability of DDP services depends on destination country regulations.

4. SHIPPING DOCUMENTATION

We provide necessary export documentation including:

• Commercial Invoice
• Packing List
• Bill of Lading (B/L)
• Airway Bill (AWB)
• Certificate of Origin (COO)
• Fumigation Certificate
• Phytosanitary Certificate
• Health Certificate
• Insurance Certificate
• Inspection Certificate
• HALAL Certificate
• KOSHER Certificate
• Certificate of Analysis (COA)
• Other country-specific documents as required

Additional documentation may be provided upon request and subject to applicable charges.

5. CUSTOMS, DUTIES & TAXES

5.1 Import Regulations

• Local import laws
• Food safety regulations
• Labeling requirements
• Product registration requirements
• Quarantine regulations

5.2 Import Duties & Taxes

Unless otherwise agreed in writing:

• Import duties
• VAT/GST
• Customs fees
• Port handling charges
• Regulatory inspection fees

shall be borne by the buyer.

5.3 Customs Delays

Aryavrat Global Ventures Pvt. Ltd. shall not be liable for delays arising from:

• Customs inspections
• Regulatory holds
• Government actions
• Incomplete documentation submitted by buyer

6. PACKAGING & HANDLING

We employ industry-standard export packaging methods to ensure product integrity.

Packaging options include:

• Export-grade corrugated cartons
• Vacuum packaging
• Food-grade packaging
• Retail-ready packaging
• Private label packaging
• Palletized shipments
• Shrink wrapping
• Container stuffing protection

Special packaging requirements must be communicated prior to order confirmation.

7. SHIPMENT TRACKING

Upon dispatch, customers will receive:

• Tracking Number
• Bill of Lading Number
• Airway Bill Number
• Container Number (if applicable)
• Shipping Schedule
• Estimated Arrival Date

Customers may track shipment progress through the designated logistics provider.

8. INSURANCE COVERAGE

CIF Shipments

Cargo insurance is arranged by the seller as per contract terms.

FOB / EXW Shipments

Insurance responsibility rests with the buyer unless otherwise agreed.

Insurance Claims

1. Notify us within 24 hours of receipt.
2. Preserve original packaging.
3. Provide photographs and inspection reports.
4. Submit written claim documentation.

Claims submitted after the prescribed period may not be eligible for compensation.

9. DELIVERY & RECEIPT OF GOODS

Upon receipt of shipment, buyers should:

• Verify package quantity.
• Inspect cargo condition.
• Report discrepancies immediately.
• Record visible damages with carrier representatives.

Failure to report damages at the time of delivery may affect claim eligibility.

10. DELAYS & FORCE MAJEURE

We shall not be held liable for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Pandemics
• War or civil unrest
• Port congestion
• Vessel schedule changes
• Government restrictions
• Labor strikes
• Customs intervention

Delivery schedules are estimates and not guaranteed unless specifically agreed in writing.

11. CANCELLATION & AMENDMENT OF SHIPMENTS

• Orders may not be cancelled without written approval.
• Additional costs arising from modifications shall be borne by the buyer.
• Customized and private-label orders are generally non-cancellable and non-refundable.

12. RETURN & REFUND POLICY

• Returns are accepted only for verified manufacturing defects or shipment discrepancies.
• Claims must be reported within 7 days of receipt.
• Supporting evidence must be provided.

Approved refunds or replacements shall be processed according to contractual agreements.

13. QUALITY ASSURANCE

All products undergo quality inspection prior to dispatch.

Where applicable, pre-shipment inspections may be conducted by:

• Buyer-appointed agencies
• Third-party inspection companies
• Government-authorized inspection bodies

Inspection costs shall be borne by the requesting party unless otherwise agreed.

14. SUSTAINABILITY COMMITMENT

We continuously work toward:

• Environmentally responsible packaging
• Supply chain optimization
• Reduced carbon footprint
• Sustainable sourcing practices

where feasible and commercially viable.

15. CONTACT OUR TEAM

Aryavrat Global Ventures Pvt. Ltd.

📍 Patna, Bihar, India
📧 Email:
exports@aryavratglobalventures.com,
operation@aryavratglobalventures.com,
Info@aryavratglobalventures.com
🌐 Website: www.aryavratglobalventures.com

For shipment status, documentation support, freight quotations, customs assistance, or logistics-related inquiries, our team is available to assist throughout the shipping process.